Walter - Software Developer with 5 years in Web & Mobile Applications

Used extensively in developing dynamic web applications and front-end features.

Applied in creating responsive user interfaces for client projects.

Engaged in developing Android and iOS applications using native and hybrid technologies.

Managed project timelines, deliverables, and team collaboration to ensure successful project completion.

Provided remote technical support for clients using proprietary monitoring and remote access tools., Assisted with client interaction, issue resolution, and client escalations via ticketing system., Assisted leadership and Senior tech support engineers to perform outreach to 3rd party vendors when needed., Collaborated by creating internal documentation such as Knowledge Base Articles and internal notes after ticket resolution for future reference and aid.

Served as first point of contact for company’s clients through ticketing system and assisted users with general information, know-hows and technical troubleshooting., Analyzed operational metrics to deliver performance reports and insights to leadership., Supported cross-team initiatives to optimize internal tools and client-facing solutions., Replicated customer filed issues and logged bug issues for Development Team, keeping track of outcome and providing user with end result., Coordinated remotely with stakeholders and developers to implement improvements.

Monitored web servers and web hosted application’s performance across platforms and escalated issues as needed., Participated in QA testing and validation efforts to support smooth pre-production deployments., Documented recurring bugs and collaborated with cross-functional teams and departments for resolutions.