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Walter
Technical Support Engineer for MSP
Contato
Competências
Used extensively in developing dynamic web applications and front-end features.
Applied in creating responsive user interfaces for client projects.
Engaged in developing Android and iOS applications using native and hybrid technologies.
Managed project timelines, deliverables, and team collaboration to ensure successful project completion.
Utilized Git for version management, code reviews, and collaboration across multiple projects.
Formação acadêmica
Resumo
Experienced developer focused on web and mobile app development with a solid record of project execution and teamwork.
Principais conquistas
- Led multiple projects from conception to deployment, demonstrating technical expertise
- Contributed to the development and optimization of web and mobile applications
- Collaborated with cross-functional teams to deliver user-centric software solutions
Experiência
Technical Support Engineer for MSP
Provided remote technical support for clients using proprietary monitoring and remote access tools., Assisted with client interaction, issue resolution, and client escalations via ticketing system., Assisted leadership and Senior tech support engineers to perform outreach to 3rd party vendors when needed., Collaborated by creating internal documentation such as Knowledge Base Articles and internal notes after ticket resolution for future reference and aid.
Business Performance Analyst
Served as first point of contact for company’s clients through ticketing system and assisted users with general information, know-hows and technical troubleshooting., Analyzed operational metrics to deliver performance reports and insights to leadership., Supported cross-team initiatives to optimize internal tools and client-facing solutions., Replicated customer filed issues and logged bug issues for Development Team, keeping track of outcome and providing user with end result., Coordinated remotely with stakeholders and developers to implement improvements.
Application Performance Analyst
Monitored web servers and web hosted application’s performance across platforms and escalated issues as needed., Participated in QA testing and validation efforts to support smooth pre-production deployments., Documented recurring bugs and collaborated with cross-functional teams and departments for resolutions.
Customer Service Representative
Delivered bilingual customer support for T-Mobile campaign, handling billing inquiries and resolving client concerns related to current services and usage., Built rapport and ensured positive customer success experience across all touchpoints.