Wendy - Data Analyst with 5 years of experience in finance and healthcare

Proficient in analyzing large datasets using SQL, Python, and R to derive actionable insights.

Experienced in creating dashboards and visual reports using Tableau and Power BI.

Managed and maintained databases ensuring data integrity and security.

Applied statistical techniques to support business decision-making processes.

Receive incoming calls, Reach out to prospects, Review client's information and verify steps to follow during the credit repair process, Schedule consultations, Pull credit analysis for sales agents, Make and answer customer service calls, Update calls according to the steps in the credit repair process

Pull productivity daily reports, Update daily, monthly and year-to-date production report for production and quality bonuses, Provide on the spot coaching and take over calls to complete the collection, Quality Analyst focused on customer experience, Gave training for collections techniques, insurance interpretation and quality improvement, Take escalated calls, Make calls, and receive calls to collect from different industries

Receive customer service calls for technical assistance and billing assistance