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Wendy
Administrative assistant
Contato
Competências
Proficient in analyzing large datasets using SQL, Python, and R to derive actionable insights.
Experienced in creating dashboards and visual reports using Tableau and Power BI.
Managed and maintained databases ensuring data integrity and security.
Applied statistical techniques to support business decision-making processes.
Led multiple data-driven projects with cross-functional teams to meet organizational goals.
Formação acadêmica
Resumo
Data Analyst experienced in transforming complex data into strategic insights for finance and healthcare sectors.
Principais conquistas
- Developed and implemented data collection systems and data analytics to improve reporting efficiency.
- Led a team of analysts in a project reducing data processing time by 20%.
- Enhanced data accuracy and reporting quality across multiple departments.
Experiência
Administrative assistant, Processing and Customer Service for credit repair
Receive incoming calls, Reach out to prospects, Review client's information and verify steps to follow during the credit repair process, Schedule consultations, Pull credit analysis for sales agents, Make and answer customer service calls, Update calls according to the steps in the credit repair process
Team leader and Collections Specialist
Pull productivity daily reports, Update daily, monthly and year-to-date production report for production and quality bonuses, Provide on the spot coaching and take over calls to complete the collection, Quality Analyst focused on customer experience, Gave training for collections techniques, insurance interpretation and quality improvement, Take escalated calls, Make calls, and receive calls to collect from different industries
Customer Service Representative
Receive customer service calls for technical assistance and billing assistance