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Wendy Paola Blanco López's avatar
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Wendy Paola Blanco López

Guatemala City, Guatemala, Guatemala

Customer Service & Technical Support Specialist with 5+ years of experience

  • Provided technical assistance for cable and internet activations and confirmations, ensuring accurate information documentation.
  • Handled medical benefits verification, claims management, and account activation, demonstrating versatility across customer service domains.
  • Assisted technicians and customers in digitalization and upselling efforts, contributing to operational support and revenue growth.
Customer Service
Advanced
Delivered comprehensive support to clients, managing inquiries, claims, and account activations across healthcare and technical services.
Technical Support
Intermediate
Assisted technicians with service activations and digitalization tasks, ensuring efficient operations.
Communication Skills
Advanced
Effectively communicated complex information regarding services, benefits, and issues to customers and team members.
Problem Solving
Intermediate
Applied analytical skills to resolve customer issues and facilitate process improvements.
Multitasking & Adaptability
Advanced
Managed multiple responsibilities including calls, digitalization, and upsell initiatives simultaneously.

Languages

Spanish
Native
English
Basic
See Full Skillset on CazVid
2020 - 2022
Telephone Advisor II
ALLIED GLOBAL
Helping technician with: Activations (cable and Internet), Confirmations (services), Writing the whole information down., Helping in other areas such as: Digitalization and upsell.
2022 - 2025
Customer Service Representative
EVERISE
Making premium payments, Verify Medical Benefits, Provide information about Medications, Manage Claims, Help them with account activation.
View Complete Work History
🎓
INTECAP
Finishing School for Call Center Representatives
Completed 2022
🎓
ENCFS
Bilingual Secretary Certificated
Completed 2015
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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