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Customer Service & Technical Support Specialist with 5+ years of experience
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Competencies
Delivered comprehensive support to clients, managing inquiries, claims, and account activations across healthcare and technical services.
Assisted technicians with service activations and digitalization tasks, ensuring efficient operations.
Effectively communicated complex information regarding services, benefits, and issues to customers and team members.
Applied analytical skills to resolve customer issues and facilitate process improvements.
Managed multiple responsibilities including calls, digitalization, and upsell initiatives simultaneously.
Education
Languages
Summary
Dedicated professional experienced in customer support, technical assistance, and healthcare services, adept at problem-solving and multitasking in fast-paced environments.
Key Achievements
- Provided technical assistance for cable and internet activations and confirmations, ensuring accurate information documentation.
- Handled medical benefits verification, claims management, and account activation, demonstrating versatility across customer service domains.
- Assisted technicians and customers in digitalization and upselling efforts, contributing to operational support and revenue growth.
Experience
Telephone Advisor II
Helping technician with: Activations (cable and Internet), Confirmations (services), Writing the whole information down., Helping in other areas such as: Digitalization and upsell.
Customer Service Representative
Making premium payments, Verify Medical Benefits, Provide information about Medications, Manage Claims, Help them with account activation.