Dedicated customer service professional with over 7 years of experience in team leadership, technical support, and client satisfaction.
Utilized premium customer service techniques to assist clients and handle escalations.
Led and coached customer service teams to improve performance and maintain quality standards.
Applied Excel, Word, and Outlook skills for reporting, documentation, and communication tasks.
Resolved customer inquiries effectively, maintaining high satisfaction scores.
Comdata S.A de C.V
Managed and coached a team of customer service representatives., Monitored performance metrics and implemented improvements., Ensured high customer satisfaction by handling escalations and quality assurance.
Comdata S.A de C.V
Assisted customers with troubleshooting, and account management., Delivered personalized service and exceeded monthly quality targets.
Sykes
Resolved customer inquiries via phone and chat in a fast-paced environment., Maintained a high customer satisfaction score and adhered to compliance standards.
Telus International
Provided advanced technical and billing support., Acted as a point of escalation for complex issues., Collaborated with internal teams to streamline resolutions.
General Bilingual High School
Superior English Degree
Business Economics
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Conducted communication fluently in Spanish and English to serve diverse customer bases.
