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Customer Service Supervisor with 7+ years of experience in telecommunications and BPO
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Competencies
Utilized premium customer service techniques to assist clients and handle escalations.
Led and coached customer service teams to improve performance and maintain quality standards.
Applied Excel, Word, and Outlook skills for reporting, documentation, and communication tasks.
Resolved customer inquiries effectively, maintaining high satisfaction scores.
Conducted communication fluently in Spanish and English to serve diverse customer bases.
Education
Languages
Summary
Dedicated customer service professional with over 7 years of experience in team leadership, technical support, and client satisfaction.
Key Achievements
- Managed and coached a team of customer service representatives at Comdata, enhancing team performance.
- Handled escalations and quality assurance to ensure high customer satisfaction as Customer Service Supervisor.
- Provided advanced technical and billing support at Telus International, acting as escalation point and collaborating internally.
Experience
Customer Service Supervisor
Managed and coached a team of customer service representatives., Monitored performance metrics and implemented improvements., Ensured high customer satisfaction by handling escalations and quality assurance.
Customer Service Representative
Assisted customers with troubleshooting, and account management., Delivered personalized service and exceeded monthly quality targets.
Customer Service Representative
Resolved customer inquiries via phone and chat in a fast-paced environment., Maintained a high customer satisfaction score and adhered to compliance standards.
Tier 2 Customer Service Representative
Provided advanced technical and billing support., Acted as a point of escalation for complex issues., Collaborated with internal teams to streamline resolutions.