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Wilfredo Avila

San Salvador, San Salvador, El Salvador

Customer Service Supervisor with 10+ years experience in client support

  • Managed and led a customer service team, overseeing administrative and operational tasks
  • Ensured timely responses to customer queries, maintaining high standards of client satisfaction
  • Analyzed customer feedback and implemented process improvements to enhance service quality
Customer Service Management
Expert
Directed customer service teams, managed client interactions, and improved service protocols.
Team Leadership
Expert
Supervised staff, delegated tasks, and fostered a productive working environment.
Administrative Oversight
Advanced
Handled record keeping, process monitoring, and feedback analysis to streamline operations.
Technical Support
Intermediate
Provided technical assistance alongside customer service duties, utilizing industry tools.
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Customer service

As s customer service-back office agent I managed the team, oversawrnadministrative tasks, ensures timely response to customer queries,rnmaintains records, analyzes feedback, implements process improvements,rnand upholds service standards for optimal client satisfaction.

Customer service

As s customer service-back office agent I managed the team, oversawrnadministrative tasks, ensures timely response to customer queries,rnmaintains records, analyzes feedback, implements process improvements,rnand upholds service standards for optimal client satisfaction.

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