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Wilfredo
Customer Service Supervisor with 10+ years experience in client support
Video resume
Customer service
As s customer service-back office agent I managed the team, oversawrnadministrative tasks, ensures timely response to customer queries,rnmaintains records, analyzes feedback, implements process improvements,rnand upholds service standards for optimal client satisfaction.
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer Service ManagementExpert
Directed customer service teams, managed client interactions, and improved service protocols.
Team LeadershipExpert
Supervised staff, delegated tasks, and fostered a productive working environment.
Administrative OversightAdvanced
Handled record keeping, process monitoring, and feedback analysis to streamline operations.
Technical SupportIntermediate
Provided technical assistance alongside customer service duties, utilizing industry tools.
Summary
Customer service professional with over 10 years of experience in client relations, team supervision, and technical support, skilled in process optimization and service standards enforcement.
Key Achievements
- Managed and led a customer service team, overseeing administrative and operational tasks
- Ensured timely responses to customer queries, maintaining high standards of client satisfaction
- Analyzed customer feedback and implemented process improvements to enhance service quality
Skills
Customer Service ManagementTeam LeadershipAdministrative OversightTechnical Support
Published on CazVid - Jul 3, 2025