Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Wilfredo
Customer service
Currículo em vídeo
Customer service
As s customer service-back office agent I managed the team, oversawrnadministrative tasks, ensures timely response to customer queries,rnmaintains records, analyzes feedback, implements process improvements,rnand upholds service standards for optimal client satisfaction.
Contato
San Salvador, San Salvador, El Salvador
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer Service ManagementExpert
Directed customer service teams, managed client interactions, and improved service protocols.
Team LeadershipExpert
Supervised staff, delegated tasks, and fostered a productive working environment.
Administrative OversightAdvanced
Handled record keeping, process monitoring, and feedback analysis to streamline operations.
Technical SupportIntermediate
Provided technical assistance alongside customer service duties, utilizing industry tools.
Resumo
Customer service professional with over 10 years of experience in client relations, team supervision, and technical support, skilled in process optimization and service standards enforcement.
Principais conquistas
- Managed and led a customer service team, overseeing administrative and operational tasks
- Ensured timely responses to customer queries, maintaining high standards of client satisfaction
- Analyzed customer feedback and implemented process improvements to enhance service quality
Habilidades
Customer Service ManagementTeam LeadershipAdministrative OversightTechnical Support
Publicado na CazVid - 3 de jul. de 2025