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Customer Support Specialist with 3+ years in Crypto and Financial Services
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Competencies
Provided customer support in crypto operations, resolving issues related to accounts, transactions, and security.
Managed customer cases, communication, and collaboration through Salesforce CRM, ensuring accurate case documentation.
Supported crypto transactions, including on-chain transfers, wallet management, and fraud prevention activities.
Proficient in English and Spanish for effective customer support, conflict resolution, and team collaboration.
Addressed complex cases involving fraud, account security, and transaction errors through analytical skills.
Education
Languages
Summary
Experienced in customer service, crypto operations, and fraud prevention. Skilled in CRM tools, communication, and problem-solving, dedicated to enhancing customer experience in the financial sector.
Key Achievements
- Executed KYC refresh procedures aligning with compliance standards at Coinbase.
- Supported onboarding and transaction processes for Coinbase Wallet, including swaps and transfers.
- Utilized Salesforce CRM to manage cases, secure communications, and collaborate effectively with teams.
Experience
General Manager
Coinbase - Customer support (Crypto operations & Fraud)
Executed KYC refresh procedures as per compliance team requirements., Assisted with onboarding and transaction support for Coinbase Wallet (BASE wallet) including swaps, sends and receives., Leverage Salesforce CRM to manage customer cases, send secure communications and collaborate with...