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Customer service specialist - Supervisor
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Competencies
Extensive experience in customer support, sales, and team supervision, ensuring high client satisfaction.
Proficient in English and Spanish interpretation for medical, financial, and legal communications.
Skilled in streamlining processes and multitasking to enhance operational efficiency.
Strong leadership and communication skills, with experience in team training and client interaction.
Capable of resolving issues under pressure with effective decision-making strategies.
Education
Languages
Summary
Dedicated professional with over 6 years in customer service, sales, and interpretation, adept at managing teams and delivering high-quality bilingual communication in dynamic environments.
Key Achievements
- Led a team as Supervisor at Asurion, achieving improved customer satisfaction and operational efficiency.
- Delivered high-quality bilingual interpretation across medical, financial, and legal sectors, ensuring accuracy and clarity.
- Trained and mentored customer support teams, enhancing service delivery and team performance.
- Managed complex workflows and multitasked effectively, supporting clients in fast-paced environments.
- Facilitated seamless communication between English and Spanish speakers, improving client engagement.
Experience
Customer service specialist - Supervisor
Consultancy and sale of telecommunication services for North American companies., Customer service representative/sales., Team supervisor of the campaign AT&T after 3 months in the campaign.
Bilingual Interpreter
Delivered accurate, high-quality interpretation in English and Spanish for medical, financial, and legal calls.
Bilingual Interpreter
Delivered accurate, high-quality interpretation in English and Spanish for medical, financial, and legal calls.
Bilingual Interpreter
Delivered accurate, high-quality interpretation in English and Spanish for medical, financial, and legal calls.
Customer support specialist - Trainer
Consultancy and sale of telecommunication services for North American companies., Customer service representative/sales., Trainer of the campaign Cox Communications.