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Customer Service Specialist with bilingual expertise in hospitality
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Competencies
Delivered bilingual customer service via email, chat, and phone, resolving issues and ensuring guest satisfaction.
Effectively communicated in English and Spanish, explaining hotel services and handling guest inquiries.
Worked collaboratively across hotel departments to coordinate services and resolve guest issues.
Supported guest check-ins, check-outs, and managed reservation changes in a hospitality setting.
Education
Languages
Summary
Experienced in delivering personalized, bilingual service in high-end hospitality environments.
Key Achievements
- Provided personalized VIP guest services at Dreams Onyx Resort & Spa, including reservations and special requests
- Supported multilingual guest check-in/check-out processes at Eurostars Langford Hotel
- Efficiently managed communications and coordinated with hotel departments to enhance guest experience
Experience
VIP Concierge
Provided personalized service to VIP guests, managing reservations and special requests., Resolved guest issues quickly and clearly., Coordinated with other hotel departments to ensure a great guest experience., Welcomed guests, explained hotel services, and followed up on feedback.
Front Desk & Reservations Intern
Supported guest check-ins, check-outs, and reservation changes., Managed phone/email communications with guests and travel agencies., Assisted the groups department with schedules and basic coordination tasks., Delivered service in English and Spanish with professionalism.