Ximena - Hotel Front Desk Supervisor with 5 years of hospitality experience

San José, San José, Costa Ricaen

Supervised daily hotel reception operations, leading a team to ensure efficient guest service.

Trained and mentored new staff, reducing onboarding time and improving service consistency.

Published on CazVid

Summary

Experienced hotel front desk supervisor with a proven record of managing daily operations, leading teams, and delivering excellent guest service in the hospitality industry.

Key Achievements

Coordinated with departments to ensure smooth operations and high guest satisfaction.

Skills

Customer ServiceAdvanced

Handled guest check-ins, check-outs, and resolved billing issues, ensuring positive guest experiences.

Team LeadershipAdvanced

Supervised reception staff, delegated tasks, and managed operational workflows to optimize performance.

Communication SkillsAdvanced

Managed multi-line phone systems and coordinated between departments and guests effectively.

Operational ManagementIntermediate

Coordinated reservations, maintained system operations, and oversaw daily hotel activities.

Conflict ResolutionIntermediate

Addressed guest complaints and resolved issues promptly to ensure high satisfaction.

Languages

Español(Nativo)Inglés(Avanzado - C1)Alemán(Básico - A1)

Experience

FRONT DESK

Hilton Garden Inn, La Sabana

SEP. 2024 - JUN. 2025

Recibir y asistir a más de 50 clientes diariamente, asegurando un ambiente acogedor y profesional., Gestionar un sistema telefónico de múltiples líneas, re-dirigiendo llamadas de manera eficiente y atendiendo consultas., Programar y coordinar citas, transferencias y reservas., Manejo de check-ins y...

FRONT DESK SUPERVISOR

Hilton San Jose, La Sabana

JUN. 2025

Supervisión de las operaciones diarias de recepción, liderando un equipo de recepcionistas para garantizar un servicio al huésped eficiente, profesional y acogedor., Capacitación y mentoría de nuevos colaboradores, fomentando una cultura de hospitalidad, precisión y responsabilidad, reduciendo...