This is my profileContact via CazVidXiomara
Technical Support & Customer Service Specialist with versatile experience
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Competencies
Supported customers by troubleshooting and resolving technical issues across various platforms.
Provided assistance to clients and handled PQRS responses through chat and email.
Managed billing, inventories, and financial reporting including profit and loss statements.
Facilitated onboarding and supported new colleagues within technical support teams.
Education
Languages
Summary
Dedicated professional with experience in technical support, customer service, and administrative coordination, focusing on efficient problem-solving and process management.
Key Achievements
- Provided technical and customer support across multiple channels including chat, email, and phone.
- Assisted in onboarding and training new colleagues in technical support procedures.
- Managed billing, inventories, and financial reporting as an Administrative Coordinator.
Experience
Technical Support
Provide technical support to customers., Customer service., Handling tools in English., Provide support to new colleagues., Offer service when the client needed them., PQRS responses by chat, emails.
Administrative Coordinator
Customer Support, Management of billing, suppliers, inventories., Cash closures, Presentation of profit and loss statements., Social security affiliations, and other benefits., Personal control., Responses to PQRS, emails and requests sent.