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Customer Service and Logistics Specialist with 5+ years in diverse sectors
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Competencies
Applied analytical thinking to diagnose customer issues and improve data workflows.
Contributed to process documentation and efficiency improvements in HR and logistics.
Supported organizational change initiatives through communication and process adjustments.
Handled cultural-sensitive communication in a professional setting, ensuring clarity and accuracy.
Collaborated on data entry and reporting tasks to streamline operations.
Education
Languages
Summary
Experienced in customer communication, interpretation, and logistics with a focus on process improvement and team support.
Key Achievements
- Provided real-time interpretation between English and Spanish, ensuring accurate communication
- Supported telecommunication troubleshooting for TP-Link, Calix, microwave, and CMS systems
- Streamlined data entry processes and improved reporting efficiency across HR functions
Experience
Update load information, Check In/Check Out time logging, Monitor driver location and status, FTL (Food Truck Load) / CM (Capacity Manager)
Provided real-time interpretation between English and Spanish speakers in a professional setting, ensuring accurate and culturally appropriate communication., Remote support for TP-Link, Calix, microwave, CMS. Diagnosis, solution, and resolution of customer cases in systems.
Acted as a liaison between patients and healthcare staff, offering guidance, resolving inquiries, and supporting the administrative flow of public relations efforts within medical settings.
Provided support for travel-related medical services.
Collaborated with cross-functional teams to streamline data entry processes and improve reporting efficiency, Assisted the Human Resources department with administrative tasks, employee onboarding, and document control.