This is my profileContact via CazVidYamila
Sales & Quotation Specialist
Contact
Competencies
Expertise in phone, chat, and email support, providing tailored solutions and enhancing customer experience.
Skilled in managing quotations, guiding customers through purchasing processes, and ensuring clarity in communication.
Proficient in creating and optimizing digital dental models for customized orthodontic solutions.
Capable of diagnosing hardware and software issues, supporting OS installation, and resolving technical challenges.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in customer support, sales, and CAD design, adept at delivering tailored solutions and enhancing client satisfaction across diverse industries.
Key Achievements
- Delivered accurate auto parts quotations, improving sales accuracy and customer satisfaction at Kelleher Communications.
- Resolved escalated customer issues and managed high-volume cases, ensuring timely solutions at Smile Direct Club.
- Created and optimized 3D dental models, collaborating with orthodontists to meet clinical specifications at Align Technology.
Experience
Sales & Quotation Specialist
Delivered accurate quotes for auto parts and accessories, ensuring clarity on pricing, availability, and delivery., Managed inbound/outbound calls, guiding customers through the purchasing process., Conducted follow-ups to ensure satisfaction and resolve post-sale inquiries., Prepared tailored proposals and handled objections to secure long-term client relationships.
Account Manager
Resolved escalated cases, cancellations, and refund calculations using customer photos and results., Collaborated across departments to provide tailored solutions for special cases., Managed high-volume communication: Calls: Inbound/outbound support, Chats: 50/day | Avg. handle time: 5 min | QA: 92%+, Emails: 80/day | Avg. handle time: 5 min | QA: 100%., Handled BBB complaints with empathy and strategic retention efforts.
CAD Designer I
Created and optimized 3D dental models for customized aligners using advanced CAD software., Collaborated with orthodontists to translate clinical requirements into precise digital designs., Conducted model validation and quality assurance to meet company standards., Contributed to process improvements and maintained detailed technical documentation.