Dedicated professional with extensive experience in customer interactions, data management, and technical support across diverse industries.
Provided support and solutions to customers across various companies, handling inquiries and resolving issues.
Processed customer data for different organizations and supported data analysis tasks.
Managed client accounts, supported sales efforts, and maintained client satisfaction.
Provided technical assistance for POS systems and staff training for restaurant clients.
Sitel Nicaragua S.A.
Handled 60+ customer interactions per day for Cricket & Capital One., Provided detailed data from customer accounts for Cricket., Collected customer information and inserted data into various customer software., Interacted with customers to understand their needs and provide the best...
Accedo Technologies 24/7 S.A
Saved customers from discharging or downgrading their service by presenting the benefits of products and services.
Connect International
Made outbound calls along with inbound helping customers pay their medical bills that were past due.
One link S.A
Maintained data in the client system and measured customer satisfaction., Conducted quality assessments with agents based on their CSAT quality.
Engaged in outbound calls to promote services, advise clients on benefits, and follow up for sales opportunities.
Inspiro
Handled inbound calls from customers who purchased a Netspend card., Helped customers with activation and explained the process and procedures.
Counter Shark
Cold calling and following up with homeowners on their properties., Determined the value and condition of homes for purchase and resale.
Ordyx (POS System)
Assisted restaurant owners with POS system issues and staff training., Provided tech support and ran weekly reports of store activities.