Customer service professional with over 3 years of experience across technical support, client assistance, and debt recovery, showcasing strong problem-solving and empathetic communication skills.
Effectively managed multiple support tickets and client requests simultaneously.
Provided empathetic and proactive assistance to clients in various support roles.
Resolved client issues efficiently, ensuring customer satisfaction.
Analyzed complex situations to determine effective solutions in support scenarios.
IBEX – Toast
Foundever – Moneygram
Connect International – Wakefield & Associates
Bachelor in Ciencias y Letras
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Flexible in handling varying roles across technical support, customer service, and debt collection.