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Areasyeral
Customer Service Representative with 3+ years in client support
Video resume
Cazvid Introduction Yeral Daniel Gomez Areas
Bringding a recording to intruduce myself in order to let you know some of my skills and personallity
Contact
Ciudad Sandino, Managua Department, Nicaragua
Available on CazVid
Competencies
MultitaskingAdvanced
Effectively managed multiple support tickets and client requests simultaneously.
Customer ServiceAdvanced
Provided empathetic and proactive assistance to clients in various support roles.
Problem SolvingIntermediate
Resolved client issues efficiently, ensuring customer satisfaction.
Critical ThinkingIntermediate
Analyzed complex situations to determine effective solutions in support scenarios.
AdaptabilityIntermediate
Flexible in handling varying roles across technical support, customer service, and debt collection.
Education
Bachelor in Ciencias y Letras
Escuela Politecnica de Comercio
Completed 2016
Languages
SpanishNative
EnglishAdvanced
Summary
Customer service professional with over 3 years of experience across technical support, client assistance, and debt recovery, showcasing strong problem-solving and empathetic communication skills.
Key Achievements
- Progressed through roles from Tier 1 Technical Support to Tier 2 Consumer Service
- Handled diverse responsibilities across technical support, consumer service, and debt collection
- Demonstrated strong problem-solving and empathetic skills in client interactions
Experience
Technical Support Representative • Tier 1
IBEX – Toast
2021 - 2022
Consumer Service Representative • Tier 2 Holds
Foundever – Moneygram
2022 - 2023
Debt Collector
Connect International – Wakefield & Associates
2023 - 2024
Skills
MultitaskingCustomer ServiceProblem SolvingCritical ThinkingAdaptability
Published on CazVid - Jul 3, 2025