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Yesenia
Customer Service Agent with 2 years of remote support experience
Video resume
Customer service agent
Take inbound calls to help customers find a solution for their issues.
Contact
Ensenada, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Handled inbound calls helping customers find solutions for their issues.
Web ResearchIntermediate
Performed web research to gather information and support customer inquiries.
Administrative SkillsIntermediate
Managed email and calendar tasks efficiently using Google and Microsoft tools.
CommunicationIntermediate
Effective in taking instructions, transcriptions, and managing deadlines.
Summary
Experienced in providing customer support remotely with strong organizational and communication skills. Skilled in managing multiple digital tools and platforms.
Key Achievements
- Provided inbound customer support for an international campaign, resolving client issues efficiently
- Successfully managed multiple tasks including email, calendar, and web research with minimal supervision
- Demonstrated proficiency in Google Operations, Microsoft applications, and transcription entry
Skills
Customer SupportWeb ResearchAdministrative SkillsCommunication
Published on CazVid - Jul 3, 2025