This is my profileContact via CazVidYessica
Customer Service & Quality Analyst with 5+ years in telecom and insurance
Contact
Competencies
Effectively communicated in bilingual settings to assist diverse customer needs in telecommunications and insurance industries.
Provided comprehensive customer support and assistance, ensuring service quality across telecom and insurance sectors.
Conducted quality process analysis and ensured adherence to internal procedures for financial and lending institutions.
Utilized word processing and accounting software for documentation, record-keeping, and process support activities.
Education
Languages
Summary
Experienced in customer support, quality process analysis, and bilingual communication within telecom and insurance industries. Adept at enhancing customer satisfaction and ensuring procedural integrity.
Key Achievements
- Provided bilingual customer assistance at S2G, enhancing client experience in telecommunications.
- Ensured quality assurance of internal procedures for borrowers and lenders at Synergies, supporting compliance and process integrity.
- Delivered customer support at Alphacom for home insurance policies, maintaining high satisfaction and service standards.
Experience
Customer service
Bilingual customer assistance to telecommunication services.
Analyst
Quality Process Analyst, responsible for quality assurance of internal procedures for borrowers and lenders.
Customer Support Agent
Customer assistance at a company responsible for home insurance policies.