Experienced customer service professional with over five years of supporting clients across various industries, specializing in multi-channel support and issue escalation management.
Delivered customer service across voice, chat, and email channels, supporting inquiries, transactions, and account issues.
Moderated and classified Facebook content in compliance with company policies, ensuring platform integrity.
Utilized Zendesk, Salesforce, Excel, and Word to manage customer information and support workflows efficiently.
Assisted customers with product-specific technical issues, notably with grills, enhancing service quality.
Amazon
English customer service ( Voice channel)., Solving problems with purchases, accounts and streaming services, Managed escalations and follow up
Foundever (Affirm)
English customer service.( Voice channel), Providing support with purchases, payments and due dates, Managed escalations and follow up.
Teleperformance ( Facebook)
Moderating and classifying Facebook content in compliance with facebook’s internal policies.
Intouch ( Weber)
English customer service.( Voice channel), Providing technical support for the grills and also providing assistance for all customer’s inquiries., Managed escalations and follow up.
Higher studies
Accounting and finance technologist
Discover other professionals with similar experience
Sitel ( Venmo)
English customer service (Voice, chat, email channels), Providing customer support, with transactions, payments, and account restrictions., Managed escalations and follow up.