This is my profileContact via CazVid
Yoclaira
Customer Service & Support Specialist with 5+ years of experience
Video resume
Customer Service & Support Specialist with 5+ years of experience
Please record a video speaking in English about your experience.
Contact
Santiago de los Caballeros, Santiago Province, Dominican Republic
Open to remote
Available on CazVid
Competencies
CommunicationExpert
Utilized communication skills extensively in client interactions, support, and team collaboration.
Customer ServiceAdvanced
Provided client relations and support as a receptionist, sales, and retention specialist.
TeamworkAdvanced
Collaborated with colleagues in diverse roles to improve service delivery.
Conflict ResolutionIntermediate
Resolved challenges related to delivery coordination and client issues.
Education
Primary education
Colegio Parroquial San Jose
High school Diploma in Administrative and Tax Management
Instituto Politecnico Altagracia Iglesias de Lora (I.P.A.I.L.)
Bachelor ́s Degree in Public Accounting
UTESA
Completed in progress
Languages
English
Spanish
Summary
Experienced in inbound sales, retention, and technical support with a strong focus on effective communication and teamwork in client-facing roles.
Key Achievements
- Handled inbound calls for sales and retention, maintaining customer satisfaction
- Built strong client relations through effective communication and teamwork
- Supported technical issues and client inquiries across multiple companies
Experience
Recepcionist and clients relations representative
Yoperka Decoraciones
Tech support
Data Vimenca
Sales agent (inbound calls)
Support Services Group (SSG)
Retention Specialist (inbound calls)
Support Services Group (SSG)
Skills
CommunicationCustomer ServiceTeamworkConflict Resolution
Published on CazVid - May 17, 2026