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Operations Executive with experience in process coordination and customer service
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Competencies
Skilled in coordinating daily operations to ensure smooth workflow and service quality.
Experienced in managing customer queries, escalations, and follow-ups to maintain satisfaction.
Proficient in creating dashboards, utilizing Pivot Tables, VLOOKUP, and generating reports.
Effective communicator with strong team coordination and documentation abilities.
Knowledge of finance principles gained through ACCA and B.Com background.
Education
Summary
Detail-oriented operations professional with experience in streamlining workflows, handling customer queries, and creating insightful dashboards. Holds a B.Com and ACCA qualification, adept at supporting business efficiency and quality service.
Key Achievements
- Streamlined daily operations to enhance workflow efficiency at NNIIT
- Handled customer queries and escalations, maintaining high service quality
- Assisted in dashboard management and reporting to support decision-making
Experience
Operations Executive
Coordinated daily operational tasks ensuring smooth workflow within the team.. Handled customer queries, escalations, and follow-ups to maintain service quality.. Assisted in maintaining dashboards such as active users, task status, and performance metrics.. Collaborated with cross-functional teams to resolve operational challenges.. Prepared operational reports and documentation for management review.. Supported process improvements that reduced errors and improved turnaround time.