Dedicated customer service professional with experience in call analysis, coaching, and interpretation. Skilled in using CRM systems and delivering accurate communication.
Handled customer inquiries and problem resolution efficiently at MoneyGram.
Evaluated call quality, provided constructive feedback, and coached agents to improve performance.
Performed accurate interpretation and note-taking, ensuring effective communication as an Interpreter.
Used systems like Salesforce and EXphone to manage customer interactions and call analytics.
MoneyGram
Learn How To Use Sales Forces To Make Call And Receive Calls., How To Solve Customer's Issues.
MoneyGram
Learn How To Analyze Calls, Provide Feedback And Coach To Agent(Representative)., How To Use EXphone System.
Language Line Solution
Learn How To Use Memory Retention., How To Be Effective In Note Taking., Be Accurate When Providing An Rendition.
ENGLISH COURSES
LANGUAGE
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