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Youkelson
Customer Care Representative
Contato
Competências
Handled customer inquiries and problem resolution efficiently at MoneyGram.
Evaluated call quality, provided constructive feedback, and coached agents to improve performance.
Performed accurate interpretation and note-taking, ensuring effective communication as an Interpreter.
Used systems like Salesforce and EXphone to manage customer interactions and call analytics.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with experience in call analysis, coaching, and interpretation. Skilled in using CRM systems and delivering accurate communication.
Principais conquistas
- Gained proficiency in using Salesforce for call handling at MoneyGram.
- Analyzed and provided feedback on calls, coaching representatives to improve quality.
- Developed note-taking and memory retention skills as an Interpreter, ensuring accurate renditions.
Experiência
CUSTOMER CARE REPRESENTATIVE
Learn How To Use Sales Forces To Make Call And Receive Calls., How To Solve Customer's Issues.
QUALITY ANALYST
Learn How To Analyze Calls, Provide Feedback And Coach To Agent(Representative)., How To Use EXphone System.
INTERPRETER
Learn How To Use Memory Retention., How To Be Effective In Note Taking., Be Accurate When Providing An Rendition.