Zailyn - Operations Coordinator with 5+ years in logistics and supply chain management

Oversaw shipment scheduling, carrier negotiations, and inventory control activities.

Organized project timelines, liaised between teams, and ensured milestone achievements.

Facilitated communication among departments and external partners to maintain workflow.

Utilized spreadsheets and reporting tools to monitor key performance metrics.

Monitored and evaluated calls to identify improvement opportunities, ensure metric compliance (CSAT, FCR, NPS), and provide feedback., Responsible for team KPI achievement and supervising a division of the account with agents under direct report., Provided general support on life insurance, transactions, and money withdrawals for senior clients., Identified and reported fraud., Supported internal customer service.

Researched and verified employment for patients with outstanding medical accounts., Managed over 100 legal demands monthly., Verified insurance eligibility (Medicare, Medicaid, private) and created cases to secure medical bill payments.

Provided administrative assistance to Design, Sales, and Administrative departments.