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Zailyn
QA Analyst
Contato
Competências
Oversaw shipment scheduling, carrier negotiations, and inventory control activities.
Organized project timelines, liaised between teams, and ensured milestone achievements.
Facilitated communication among departments and external partners to maintain workflow.
Utilized spreadsheets and reporting tools to monitor key performance metrics.
Prepared reports, presentations, and documentation using Word, Excel, and PowerPoint.
Formação acadêmica
Resumo
Experienced professional with expertise in supply chain management, logistics coordination, and team collaboration.
Principais conquistas
- Managed supply chain operations, ensuring timely delivery and inventory control.
- Streamlined logistics processes, reducing delays and enhancing efficiency.
- Coordinated cross-functional teams across multiple locations to optimize workflow.
Experiência
QA Analyst
Monitored and evaluated calls to identify improvement opportunities, ensure metric compliance (CSAT, FCR, NPS), and provide feedback., Responsible for team KPI achievement and supervising a division of the account with agents under direct report., Provided general support on life insurance, transactions, and money withdrawals for senior clients., Identified and reported fraud., Supported internal customer service.
Researched and verified employment for patients with outstanding medical accounts., Managed over 100 legal demands monthly., Verified insurance eligibility (Medicare, Medicaid, private) and created cases to secure medical bill payments.
Provided administrative assistance to Design, Sales, and Administrative departments.