Multifaceted Customer Service & Training Professional | CazVid

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Arantxha Esparza

Tijuana, Baja California, Mexico

Customer Service & Training Specialist with diverse onboarding and training expertise

Led in-person training sessions for up to 200 students across multiple groups.
Streamlined onboarding process by assisting in new hire training and credentialing.
Developed and maintained teaching materials, ensuring updated content for training programs.

Training & Development

Expert

Designed and executed in-person and online training programs, ensuring effective knowledge transfer.

Customer Service

Advanced

Handled outbound calls, data entry, and email correspondence, maintaining quality service standards.

Onboarding & Credentialing

Intermediate

Participated in candidate selection, credential management, and WFH deployments to facilitate smooth onboarding.

Technical Skills

Intermediate

Utilized MS Office, Oracle NetSuite, Talent LMS, and other tools for training and administrative tasks.

Soft Skills

Advanced

Applied emotional intelligence and signature analysis in training and customer interactions.

See Full Skillset on CazVid

2020 - 2021

Customer Service Representative

CALL CENTER SERVICES INTERNATIONAL

Assisted in on-boarding & training process for new hires

2019 - 2020

Training Instructor

CALL CENTER SERVICES INTERNATIONAL

Conducted in-person classes for up to 200 students divided into 8 groups., Continuously created and updated reading and teaching material.

2021 - 2021

Training Instructor

CALL CENTER SERVICES INTERNATIONAL

Product Training, Request New Hire Credentials (ALL LOB’s), Supervision during shadow

2022 - 03/2024

Training Coordinator

CALL CENTER SERVICES INTERNATIONAL

Candidate Selection, New Hire and Termination Credentials, Product Training, Accreditation Reports, Online Tools, WFH deployments

03/2024 - Present

CS Agent

CALL CENTER SERVICES INTERNATIONAL

Outbound Calls, Data Entry, and Emails

View Complete Work History

🎓

UABC Facultad de Idiomas

Bachelor's D.

Completed 2019

See Education & Certifications

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