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Customer Service and Sales Professional with Diverse Industry Experience
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Competencies
Provided direct customer support, handled inquiries, and resolved complaints effectively.
Engaged in selling products, closing sales, and offering alternative product options.
Led team activities for promotional efforts and strategized promotional initiatives.
Created and managed customer accounts to support brand promotion and customer engagement.
Education
Languages
Summary
Professionally diverse in customer service, sales, and promotional roles, with experience in team leadership and account management across healthcare, retail, and promotional sectors.
Key Achievements
- Managed customer interactions and support across multiple roles including sales, customer service, and brand promotion.
- Led promotional team strategies and managed promotional accounts to enhance brand visibility.
- Handled transactions, order processing, and cash management ensuring smooth daily operations.
Experience
Sales Representative
Greet patients and assist them in completing required forms., Answer phones, emails, and route incoming calls., Scheduling appointments and monitoring patients., Informing the doctor when patients are ready to be seen., Show empathy to the customer especially in difficult situations., Provide users with information and support regarding the products or services offered by the company., Channel complaints, claims and suggestions., Assist customers with requests regarding with the different processes of the campaign., Interacted directly with the customer through a personal service which they could ask about some products and I had the responsibility to give them or offer another., Took calls in which I had to register orders from the customers., Closed sells of particular products and give the customers other available offers.
Customer Service Representative
Customer Service Representative
Led my team by León city, giving them the most important sites to promote the inDrive's brand., Planned strategies to improve the way we promoted the brand., Created the inDrive accounts collecting information from the customers who were interested about the branch.
Medical Office Manager
Brand Promoter
Completed some specific tasks like: giving products to the customers; taking calls and doing some orders to the providers., Oversaw the Banpro's register cash and the rest of money drawer.