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Project Manager with 10+ years of experience in IT sector
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Competencies
Led end-to-end project planning and execution, ensuring timely delivery.
Coordinated effectively with clients and internal teams to meet project goals.
Identified and mitigated project risks to prevent delays or budget overruns.
Applied Agile principles to improve project adaptability and team collaboration.
Managed project budgets, ensuring alignment with organizational financial plans.
Education
Summary
Experienced project manager with a strong background in IT project delivery, team leadership, and stakeholder engagement.
Key Achievements
- Successfully led multiple cross-functional teams to deliver IT projects on schedule
- Managed project scopes and budgets, ensuring resource optimization
- Promoted from junior to senior project manager, demonstrating professional growth
Experience
Back Office Agent
Prepare and send contracts to drivers and clients., Attend meetings and follow up on assigned tasks., Manage and respond to emails, messages, and broker inquiries., Support logistics coordination and maintain accurate documentation.
Customer and Driver Support Agent (Bob’s Discount Furniture Account)
Coordinated routes, schedules, and driver support tasks., Managed customer communication and resolved scheduling issues., Prepared daily reports., Contributed to operational efficiency and smooth logistics flow., Handled inbound calls, processed orders, and resolved client inquiries.
Waitress
Delivered high-quality customer service and maintained fast-paced performance.