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Abraham
Logistics Analyst with 5+ years of expertise in logistics operations
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Competencies
Led and supervised teams to ensure operational excellence and compliance in logistics dispute processes.
Monitored KPIs such as turnaround time, adherence, and accuracy to maintain departmental performance standards.
Managed logistics claims and compliance processes using TMS and Mercury Gate systems.
Created and maintained performance dashboards and reports to support operational decision-making.
Facilitated communication between carriers, clients, and internal teams to resolve disputes efficiently.
Education
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Summary
Experienced logistics professional with a strong background in team supervision, operations management, and process enhancements within the logistics and supply chain industry.
Key Achievements
- Supervised a team of 16 associates in Claims and Compliance to ensure accuracy and efficiency in dispute processes
- Led intermediation between carriers and clients for timely claim resolution and service-level compliance
- Implemented process improvements that enhanced internal systems, reporting accuracy, and operational efficiency
Experience
Logistics Analyst & Coordinator
Supervised a team of 16 associates in the Claims and Compliance Department, ensuring accuracy, adherence, and efficiency in all logistics dispute processes., Led the intermediation between carriers and clients, coordinating timely and accurate claim resolutions while maintaining service-level...