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Abraham
Customer Service Agent with 4+ years in client support and communication
Video resume
Bilingual customer service agent
Taking incoming calls to respond general questions about companies products. Schedule appointments with new clients to speed up the sales process.nCreation of systems to organise processes.nCreation of information on databases.nAttend conversations,emails chats and calls.nTranslating calls from English to Spanish.n
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided customer service through calls, emails, chats, and conversations, ensuring client satisfaction.
Bilingual CommunicationIntermediate
Translated calls from English to Spanish, facilitating bilingual customer interactions.
Process OrganizationIntermediate
Developed systems to streamline and organize operational processes for efficiency.
Database ManagementIntermediate
Created and maintained information on databases to support customer service activities.
Summary
Experienced bilingual customer service agent with over four years of managing customer interactions, creating organizational systems, and supporting sales processes.
Key Achievements
- Handled back-to-back calls, effectively managing diverse customer interactions including unhappy clients
- Created systems to organize processes and maintained useful information in databases
- Scheduled appointments and responded to inquiries, accelerating the sales process
Skills
Customer SupportBilingual CommunicationProcess OrganizationDatabase Management
Published on CazVid - Jul 3, 2025