This is my profileContact via CazVidAdam
Customer Service & Technical Support Specialist with 3+ years in Telecom & Tech
Contact
Competencies
Provided comprehensive customer support, including troubleshooting and issue resolution in fast-paced environments.
Diagnosed hardware and software problems, utilized remote support tools, and managed knowledge bases.
Communicated clearly with customers in multiple languages and managed escalations professionally.
Promoted and sold software solutions aligned with customer needs, supporting post-sale satisfaction.
Education
Languages
Summary
Experienced in handling customer inquiries, technical troubleshooting, and promoting software solutions in telecom and tech sectors.
Key Achievements
- Handled customer inquiries and technical issues across multiple platforms and languages
- Resolved billing, account, and technical problems, ensuring customer satisfaction
- Promoted and sold software solutions tailored to client needs
Experience
Customer Service Representative
Handled both inbound and outbound calls for mobile customers, Explained billing details and resolved payment issues, Provided troubleshooting support for technical problems, Helped customers with payments and account inquiries, Managed customer escalations with professionalism, Handled inbound...