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Tourism & Hospitality Professional with 10+ years of diverse experience
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Competencies
Provided high-quality customer care and guest services across hospitality and tourism roles.
Developed project estimates, managed budgets, and controlled costs in home improvement projects.
Led tours and coordinated travel logistics, ensuring engaging and seamless client experiences.
Promoted tourism packages, negotiated sales, and maintained customer relationships.
Supervised hospitality teams and subcontractors to ensure smooth operations and service quality.
Education
Languages
Summary
Experienced professional with a strong background in customer relations, project estimation, and travel logistics, dedicated to delivering excellent service and operational efficiency.
Key Achievements
- Developed accurate project estimates and managed cost control at Guzman Home Improvement.
- Led guided tours and managed bookings, enhancing customer engagement at Aventuras Cocodrilo.
- Supervised guest relations and daily operations, ensuring high satisfaction at TUI Destination Services.
Experience
Owner
Developed and presented project estimates, ensuring accurate budgeting and cost control., Negotiated and closed sales, providing customized remodeling solutions based on client needs., Supervised construction and renovation projects, ensuring high-quality workmanship and compliance with safety...
Tour Guide & Travel Planner
Led guided tours, providing engaging and informative experiences for visitors., Managed sales and bookings, promoting adventure packages and customized travel experiences., Coordinated accommodations and logistics with hotels to ensure seamless travel plans for clients., Ensured safety protocols...
Marketing Manager & Specialist
Greeted and assisted customers, providing excellent service and ensuring a welcoming dining experience., Served food and beverages, maintaining high standards of customer care and attention to detail., Promoted and sold tourism packages and local attractions to enhance the dining experience and...
Guest Host Manager & Hospitality Manager
Managed guest relations, ensuring high levels of customer satisfaction throughout their stay., Coordinated and supervised the guest services team, providing guidance and support to deliver excellent hospitality., Oversaw daily operations, ensuring smooth execution of services, including transport,...