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Customer Service & Sales Specialist with Diverse Industry Experience
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Competencies
Delivered support in product selection and roadside assistance, ensuring client satisfaction.
Assisted customers with product choices in retail and service environments.
Prepared and amended tax documents for individuals and small businesses.
Proficient in Excel, Word, Outlook, and Google Meet for documentation and communication.
Demonstrates quick learning, active listening, problem-solving, and teamwork in various settings.
Languages
Summary
Experienced in customer support, sales, roadside assistance, and tax preparation with a strong skill set in communication and problem-solving.
Key Achievements
- Assisted customers in selecting smoking cessation devices and vaporizer flavors at Freedom Smoke USA.
- Provided roadside assistance and handled bilingual calls for Allstate and T-Mobile campaigns at Dialogue Direct.
- Prepared and amended federal and state income tax returns for individuals and small businesses at Liberty Tax.
Experience
Sales Representative
Helped customers choose a smoking cessation device., Provided assistance in selecting vaporizer flavors., Mixed juice according to corporate recipes., Repaired, maintained and clean devices per client requests.
Customer Service Representative
Roadside Assistance for Allstate and T-Mobile campaigns., Called local providers directly, such as towing companies, tire stores and independent contractors., Handled bilingual calls frequently.
Tax Preparer
Prepared federal and state income taxes for both individuals and small businesses., Able to amend current and past tax forms.