Sofia - Customer Service Specialist with 4+ years in support & technical roles

Delivered multichannel support, conflict resolution, and client relationship management in various industries.

Provided technical solutions, managed customer data, and utilized multiple platforms to ensure efficient service.

Processed transactions, managed inventory, and maintained store records for home improvement and retail outlets.

Supervised closing operations, maintained store and restaurant organization, and ensured welcoming environments.

Utilized Excel, CRM, Salesforce, and other platforms to handle customer data and operational tasks.

Assisted customers with product selection and answered inquiries about tools and materials for construction and home improvement., Processed sales transactions, managed inventory, and restocked merchandise as needed., Maintained accurate records of daily sales and ensured smooth store operations.

Delivered high-quality service by managing orders for food, alcoholic beverages, desserts, and other menu items., Closed the cashier daily, handled payment reconciliations, and ensured all areas were cleaned and organized., Supervised the closing operations and maintained a welcoming environment for customers.

Delivered exceptional support via email, chat, and calls, addressing issues such as refunds, relocations, guest misconduct, and accommodation complaints., Assisted property owners with resolving issues related to property closures, incorrectly loaded prices, website photos, reviews, payment model details, and ensuring accurate property information., Handled concerns about service issues, reservations affected by property problems, and provided solutions to ensure seamless customer experiences.

Provided technical support and assistance with refunds, returns, booking repairs, exchanges, and sales., Utilized tools and platforms such as Excel, Microsoft Office Suite, TechSee, eStart, CRM systems, Salesforce, and Calabrio to manage tasks and deliver efficient customer service., Handled sensitive and personal information, including updating, checking, and confirming customer security details to ensure data accuracy and privacy compliance.