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Agustín
Medical Interpreter - English to Spanish
Contact
Competencies
Experiencia demostrada en English-Spanish Interpretation.
Experiencia demostrada en Medical Terminology.
Experiencia demostrada en Medicare and Medicaid.
Experiencia demostrada en Medical Insurance.
Experiencia demostrada en Customer Service.
Languages
Summary
Medical Interpreter - English to Spanish buscando nuevas oportunidades
Experience
Medical Interpreter - English to Spanish
Provide accurate English-to-Spanish and Spanish-to-English interpretation for medical appointments, patient inquiries, and healthcare-related communications.. Facilitate clear communication among patients, healthcare professionals, and insurance representatives while maintaining confidentiality, accuracy, and professionalism.. Apply working knowledge of Medicare, Medicaid, medical insurance plans, coverage, benefits, eligibility questions, and general medical terminology.. Use CRM tools, Microsoft Excel, and AI-powered tools to organize information, support efficient workflows, and deliver high-quality service.
Customer Service Representative
Supported U.S.-based customer service campaigns for Citizens Bank and Verizon in a high-volume call-center environment.. Handled claims-related inquiries and escalated situations for Citizens Bank, using active listening, empathy statements, and problem-solving to support frustrated customers.. Selected for Verizon Customer Service after the Citizens Bank campaign closed; delivered consistent support and identified opportunities to assist customers with relevant services.. Built strong communication, de-escalation, sales, teamwork, and customer-care skills while meeting service-quality expectations.