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Customer Service Associate
Contact
Competencies
Provided client support via phone, email, and chat, resolving inquiries and guiding digital banking users.
Managed employee data, scheduled interviews, and contributed to HR reporting and coordination.
Prepared balance sheets, income statements, and maintained accurate financial records.
Utilized MS Word, Excel, and PowerPoint for report generation, data management, and presentations.
Entered and maintained accurate records, supported documentation processes across roles.
Education
Languages
Summary
Dedicated professional with over 3 years' experience supporting customer service, HR functions, and financial record-keeping. Skilled in communication, data management, and teamwork, with a strong foundation in office and accounting software.
Key Achievements
- Provided banking assistance, processed account updates, and educated customers on digital banking at Teleperformance.
- Handled HR administrative tasks, updated employee records, and supported recruitment processes at Black Bull Consultancy.
- Assisted in financial record keeping, prepared financial reports, and supported accounting tasks at Hitesh Agarwal Finance Pvt Ltd.
Experience
CUSTOMER SERVICE ASSOCIATE
Assist customers with banking inquiries via phone, email, or chat., Provide information on SBI products, services, loans, and accounts., Resolve customer complaints related to transactions, cards, or accounts., Guide customers on digital banking, UPI, and mobile banking services., Process account...
HR ASSOCIATE
Update internal databases with new employee information, including contact details and employment forms., Responsible for administrative tasks in the HR department, including updating employee records, screening resumes, and scheduling interviews., Prepare HR-related reports as needed., Work...
ASSOCIATE
Assist with research, filing, data entry, and recording and maintaining accurate and complete financial records., Prepare financial reports, such as balance sheets and income statements, invoices, and other documents., Work with bookkeeping software., Learn how to work as part of the accounting...