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Customer service agent
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Competencies
Provided comprehensive customer support, handled escalations, and improved customer satisfaction through effective communication and problem resolution.
Executed sales strategies including objection handling and upselling, consistently meeting or exceeding targets.
Troubleshot hardware and software issues for Geek Squad customers, supporting technical resolutions and customer guidance.
Applied retention strategies to prevent cancellations and foster customer loyalty, increasing lifetime value.
Handled non-voice cases, escalations, and maintained internal process documentation following performance growth.
Education
Summary
Dedicated customer service specialist experienced in client retention, technical troubleshooting, and sales. Skilled in building rapport, identifying growth opportunities, and maintaining high service standards across diverse industries.
Key Achievements
- Recognized for high-quality customer support and achieved performance-based recognition at Nuvo CX.
- Identified churn risks and tailored solutions to enhance customer retention at 24/7 Intouch.
- Supported troubleshooting and technical support for Geek Squad, maintaining high satisfaction standards and escalating to back-office roles based on performance.
Experience
Customer service agent
Delivered high-quality customer support while identifying cross-selling opportunities., Achieved performance-based recognition for metrics and quality., Applied customer retention strategies to prevent cancellations and increase customer lifetime value.
Retention agent
Identified churn risk and delivered tailored solutions aligned with business goals., Educated customers on product features and benefits to drive informed decisions.
Customer service & sales expert
Executed sales and cross-selling strategies to meet and exceed targets., Built strong rapport to increase customer satisfaction and revenue.
Agent & Technical Support / Back Office Specialist
Provided technical support and customer service for Geek Squad, troubleshooting hardware, software, and service-related issues., Assisted customers through step-by-step problem resolution while maintaining high satisfaction and quality standards., Promoted to Back Office role based on performance,...