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Customer Service Specialist with 5+ years in healthcare and sales
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Competencies
Provided healthcare and sales support through phone-based communication, addressing client needs and inquiries.
Demonstrated assertive and clear communication in customer interactions to facilitate understanding and resolution.
Resolved customer conflicts and issues effectively, ensuring customer satisfaction.
Adjusted to different roles in healthcare and sales environments, handling various customer needs.
Collaborated with team members to ensure orderly and efficient customer service operations.
Education
Languages
Summary
Dedicated professional with experience in healthcare customer support and sales, adept at communication and conflict resolution.
Key Achievements
- Handled healthcare-related inquiries and benefits at Alorica, assisting members effectively
- Managed client orders and requests, ensuring timely deliveries at Inverlosa
- Developed strong communication and conflict resolution skills across diverse customer interactions
Experience
Customer Service Agent
Handling calls in English from members, Assisting with benefits, claims, eligibility, and other healthcare-related services
Sales Agent
Handling orders from clients, Taking requests, Making deliveries when needed