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Alejadro
Customer Support & Technical Support Specialist with 7 years in BPO
Video resume
Customer support agent
I have experience working as a custormer, sales and thechnical support agent, I also have experience working as a medical interpreter and intake specialist
Contact
Masaya, Masaya, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided efficient and empathetic support to customers across various channels and industries.
Technical SupportIntermediate
Resolved technical issues by diagnosing problems and guiding customers through solutions.
Medical InterpretingIntermediate
Facilitated communication between medical providers and patients in a bilingual setting.
Sales SupportIntermediate
Assisted in sales processes by addressing customer inquiries and providing product information.
Cross-functional CollaborationIntermediate
Worked effectively with dispatch and support teams to handle complex cases and resolve issues.
Summary
Experienced BPO professional with 7 years supporting customers, technical issues, sales, and medical interpreting, known for versatility and teamwork.
Key Achievements
- Gained versatile experience across customer service, technical support, sales, medical interpreting, and intake specialization within a 7-year BPO career.
- Collaborated as a tier two support, working closely with dispatch departments to resolve complex issues.
- Worked in multiple roles demonstrating adaptability and comprehensive understanding of client and internal support processes.
Skills
Customer ServiceTechnical SupportMedical InterpretingSales SupportCross-functional Collaboration
Published on CazVid - Jul 3, 2025