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Alejandra
Callcenter Agent and Trainer with 11 Years in Customer Service
Video resume
CS callcenter agent
BPO bilingual customer service callcenter agent or trainer
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered bilingual customer support in high-volume call center environments, ensuring satisfaction.
Training & DevelopmentIntermediate
Designed and conducted training sessions for new and existing call center staff to enhance performance.
Communication SkillsExpert
Effectively communicated with diverse clients and airport security personnel under pressure.
Security ProceduresIntermediate
Ensured safety and compliance at an international airport by adhering to security protocols.
Summary
Bilingual customer service professional with over 11 years of experience in call centers and airport security. Skilled in training, communication, and client interaction.
Key Achievements
- Gained extensive experience as a bilingual customer service agent in BPO call centers.
- Served as a customer service trainer, developing training programs and improving team skills.
- Held roles including security agent at an international airport, showcasing versatility and reliability.
Skills
Customer ServiceTraining & DevelopmentCommunication SkillsSecurity Procedures
Published on CazVid - Jul 3, 2025