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Alejandra
Collections Specialist with 3+ years in finance and customer service
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Competencies
Applied debt recovery techniques, monitored KPIs, and negotiated with clients at Snap Finance.
Strengthened client relationships and managed customer success initiatives at Crisalix.
Provided high-quality customer support, assisted with travel bookings, and resolved issues at Teleperformance.
Ensured compliance with licensing standards and managed client accounts at Accenture.
Investigated and resolved fraudulent activities for financial accounts at Sykes LATAM.
Education
Summary
Experienced in debt recovery, client relations, and compliance across finance and tech sectors.
Key Achievements
- Surpassed collection goals consistently through strategic negotiation at Snap Finance.
- Mentored new hires on collections processes, compliance, and customer handling, supporting team growth.
- Managed global client accounts to ensure Microsoft licensing compliance at Accenture.
Experience
Collections Specialist
Consistently surpassed collection goals using strategic negotiation and problem resolution., Mentored new hires on collections processes, compliance, and customer handling., Assisted in monitoring team KPIs and provided feedback for continuous improvement., Supported leadership during system...
Microsoft Licensing Verification Specialist
Managed global client accounts to ensure compliance with Microsoft licensing standards., Provided guidance and clarification on licensing requirements., Collaborated across teams to resolve escalated client inquiries., Facilitated knowledge-sharing sessions to upskill peers.
Customer Success Manager
Strengthened client relationships by ensuring optimal use of Crisalix 3D technology., Conducted training and onboarding sessions for new clients., Partnered with product teams to integrate client feedback into service improvements., Drove customer retention through strategic account management.
Travel Agent – Priceline.com Account
Assisted clients with travel bookings, itinerary changes, and issue resolution., Delivered high-quality customer service in a fast-paced environment., Handled sensitive customer data with discretion and accuracy.
Customer Service & Fraud Analyst
Investigated and resolved fraudulent activities for Capital One accounts., Provided customer support for Ford Motor Credit, assisting with account inquiries and payments., Maintained high accuracy in fraud detection and resolution., Collaborated with security teams to reduce fraud exposure.