This is my profileContact via CazVidAlejandro
Customer Service & Logistics Specialist with 5+ years of remote and on-site experience
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Competencies
Provided support to diverse customers, managing sensitive information and resolving issues effectively.
Coordinated transportation schedules and routes, ensuring operational efficiency in freight dispatching.
Utilized CRM systems and computer tools to update records, support sales, and streamline workflows.
Assisted in AI data review tasks, supporting quality enhancement initiatives within data projects.
Engaged in consultative sales, payment arrangements, and financial data management.
Education
Languages
Summary
Dedicated specialist skilled in customer support, logistics, and AI data evaluation with over 5 years of diverse experience across multiple industries. Adept at remote work, multitasking, and delivering results in fast-paced environments.
Key Achievements
- Supported AI data evaluation and quality projects at Lionbridge, maintaining high accuracy in a remote setting
- Dispatched trucks nationwide, ensuring timely deliveries and efficient route management at Truck Stop
- Handled high call volumes and financial data securely while providing customer support and collections at KM2 Solutions
Experience
Remote Contributor
Supporting AI data evaluation and quality improvement projects, Completing tasks requiring attention to detail, language accuracy, and compliance with project guidelines, Maintaining consistent productivity while working independently in a remote environment
Dispatcher Agent
Scheduled and dispatched trucks across the United States, Booked deliveries and coordinated routes with drivers, Maintained communication between drivers and clients, Ensured on-time pickups and deliveries
Customer Service & Collections Agent
Provided customer support and collections services for Lobel Financial, Assisted customers with payment arrangements and mechanical concerns, Managed high call volumes while maintaining professionalism, Updated customer records and handled sensitive financial information
Sales Representative
Assisted customers with travel bookings and service inquiries, Applied consultative sales techniques, Delivered customer-focused solutions