This is my profileContact via CazVidAlejandro
Customer Service & Sales Professional with 10+ years of experience
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Competencies
Provided customer support, handled complaints, and managed client accounts across various sectors including sports betting and technical support.
Engaged in opening accounts, making deposits/withdrawals, selling products, and generating leads in diverse industries such as sports, cigars, and logistics.
Supervised customer service and sales teams, managed schedules, and coordinated logistics for multiple projects and research studies.
Provided technical assistance for hardware issues, duplicated errors for solutions, and managed product exchanges or refunds.
Handled logistics for research equipment, stock checking, and supply distribution for multinational companies.
Education
Languages
Summary
Experienced in managing customer accounts, supervising teams, and executing sales strategies across various industries including sports betting, logistics, and research coordination.
Key Achievements
- Managed customer accounts and transactions across multiple Sportsbooks including SBG Global, BoDog Sportsbook, and BMI Sports.
- Supervised a team of 45 customer service agents and 20 sales team members at SoftGrupo, handling customer complaints and team operations.
- Led logistics and study coordination for McKinsey & Company in the Americas, including equipment management and stock oversight.
Experience
Customer Service
In charge of opening new accounts, Making deposits and withdrawals for each customer, Crediting back their credit cards or sending them their money through Western Union or Money Gram, Taking care of any complaint they had, Placing wagers, Helping each customer to understand the multiple websites...
Sales Agent
Placing wagers, Contacting potential customers and selling them the companies services, In charge of opening new accounts, Making deposits and withdrawals for each customer, Crediting back their credit cards or sending them their money through Western Union or Money Gram, Taking care of any...
Technical Support
Taking calls from suppliers and end users that had issues with their Intel motherboards, servers and processors, Duplicating the error they were having to generate a solution, Giving them a full refund or sending them a new part if a solution was not found
Customer Service
Placing wagers, In charge of opening new accounts, Making deposits and withdrawals for each customer, Crediting back their credit cards or sending them their money through Western Union or Money Gram, Taking care of any complaints they had
Sales and Customer Service
Contacting potential customers and selling them Cuban Cigars, Generating leads through multiple websites
Assistant Manager
Helping run the Sales department for commodities such as gold and oil for the stock market in Thailand, Floor supervisor for the sales, customer service and bookmaking teams, Managing schedules and all the numbers for the commissions of the sales team
Call Center Floor Supervisor
Supervising a team of about 45 customer service agents, Handling supervision of the sales team of 20 agents, Handling any complaints or problems that any customer could have
Client Team Room Specialist
In charge of the logistics for new studies in the Americas, Sending the consultants the equipment and supplies needed to start a new study, Checking the stock at the different McK Offices in South America, Following up with the consultants when the study was coming to an end
Customer Service
Placing new orders, Providing customer service to new and existing clients, Routing calls to the correct queues
Co-owner and Managing Director
Creating the company, Registering it in La Caja del Seguro Social (C.C.S.S), Making all the contacts in the US and Canada to promote the company, Contacting potential patients and sending quotations