This is my profileContact via CazVidAlejandro
Customer Service & Operations Advisor with 5+ years in Client Support
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Competencies
Provided customer support for electric transportation users and medical service clients, resolving disputes and guiding service options.
Utilized CRM systems for tracking user cases, managing service requests, and monitoring performance metrics.
Supported internal teams with operational tasks, participated in process improvement meetings.
Strengthened skills in communication and teamwork through client interactions and collaboration with internal teams.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, content moderation, and operational support across diverse industries.
Key Achievements
- Reviewed and removed content violating community guidelines at Concentrix
- Supported internal teams with administrative and operational tasks
- Managed inbound/outbound calls and facilitated customer support for medical services and electric transportation users
Experience
advisor
Reviewed and removed user-generated content that violated corporate and community guidelines., Supported internal teams with administrative and operational tasks., Participated in administrative meetings to suggest and implement process improvements., Strengthened skills in communication, teamwork,...
Content moderator
Inside sales
Managed inbound and outbound calls to promote and coordinate specialized medical services (primarily sleep studies)., Guided patients through service options, benefits, and coverage based on their insurance policies., Followed up on leads and consistently worked toward weekly sales and conversion...