This is my profileContact via CazVidAlejandro
Healthcare and Customer Service Specialist with 7+ years of diversified experience
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Competencies
Provided direct patient assistance, managed health documentation, and supported immunization processes ensuring safety and compliance.
Served as primary contact in service and healthcare settings, effectively managing inquiries, expectations, and satisfaction.
Coordinated appointments, dispatch, and workflow logistics for healthcare providers and handyman services to optimize operations.
Supported remote health devices, monitored vitals, and triaged alerts, ensuring timely response and accuracy.
Trained new team members across healthcare and handyman roles, enhancing team performance and compliance.
Education
Languages
Summary
Experienced in medical support, patient monitoring, and customer relations across healthcare, retail, and service sectors. Skilled in workflow coordination, technical troubleshooting, and staff training, dedicated to enhancing operational efficiency and client satisfaction.
Key Achievements
- Assisted pharmacists in accurately filling prescriptions, verifying patient info, processing insurance claims, and supporting immunization workflows.
- Coordinated daily schedules, performed on-site repairs, and managed client relations in handyman services, ensuring timely job delivery and customer satisfaction.
- Monitored vital signs, documented health data, and supported remote patient care, contributing to improved patient monitoring and healthcare outcomes.
Experience
Pharmacy Technician
Assisted pharmacists in accurately filling, labeling, and dispensing prescriptions in a high‑volume retail setting, Verified patient information, processed third‑party insurance claims, and resolved rejections to minimize pickup delays, Delivered front‑counter and phone support; triaged refill...
Service Coordinator & Field Technician
Coordinated daily scheduling, routing, and dispatch for residential handyman jobs; prioritized urgent service requests, Served as primary point of contact for customers via phone, text, and email—set expectations, confirmed scope, and provided status updates, Prepared estimates, sourced materials,...
Certified Nursing Assistant
Delivered one‑on‑one in‑home care, assisting with ADLs including bathing, grooming, dressing, toileting, and hygiene, Monitored and documented vitals, intake/output, and condition changes; escalated concerns to family/clinicians promptly, Supported safe mobility and transfers using proper body...
Remote Care Coordinator
Onboarded patients into remote patient monitoring and telehealth programs; educated on devices, workflows, and care plans, Monitored remote vitals (e.g., blood pressure, blood glucose, SpO‚, weight) and symptom dashboards; triaged alerts per protocol, Conducted outbound/inbound calls and secure...