This is my profileContact via CazVidAlejandro
Quality Analyst with 5+ years of experience in Supply Chain and Customer Service
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Competencies
Performed detailed audits of inbound/outbound reports and validation of system data to ensure accuracy and compliance.
Resolved customer issues effectively, maintaining customer satisfaction through professional communication and issue resolution.
Maintained accurate operational and process documentation using SharePoint, supporting compliance and process improvement.
Identified discrepancies and followed up proactively to ensure end-to-end resolution of operational and customer issues.
Collaborated across teams to improve workflows, data accuracy, and operational efficiency in high-volume environments.
Education
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Summary
Professional with over 5 years in supply chain operations and customer service, skilled in data auditing, issue resolution, and process documentation. Adept at collaborating with cross-functional teams to enhance operational efficiency and ensure compliance.
Key Achievements
- Audited and validated operational reports to ensure data accuracy and compliance with internal controls.
- Collaborated with international teams to streamline processes and resolve data discrepancies.
- Managed escalated customer issues, maintaining high standards of communication and documentation.
Experience
Quality Analyst – Supply Chain / Operations Support
Audited daily and monthly inbound and outbound operational reports to ensure data accuracy, completeness, and compliance with internal controls and SLAs., Performed detailed data analysis and validation, identifying discrepancies and proactively following up until end-to-end resolution., Maintained...
Customer Service Representative
Resolved customer and account-related issues by evaluating documentation, system information, and transaction data., Managed escalated and high-pressure situations through clear, professional, and effective communication., Ensured accurate documentation and compliance with internal quality...